If you travel by air in Malaysia, your rights are clearly defined and protected under national law. These rights cover dealings with airlines, airports and other aviation service providers, including foreign airlines operating into and out of Malaysia. Knowing your rights can help you receive a fair outcome if something goes wrong while travelling.

FlySmart is a platform to champion consumer rights in the aviation sector. FlySmart’s focus is to drive awareness, educate and empower travellers of their rights with reference to the Malaysian Aviation Consumer Protection Code 2016.

The consumer-friendly platform makes this content relatable by drawing on traveller experiences and issues to ensure travellers make the best of their air travel journeys. Knowing your rights can help you receive a fair outcome if something goes wrong. Please visit the FlySmart website at www.flysmart.my or download the FlySmart mobile application on the Apple App Store and the Google Play Store.

You may also stay in touch via our social media platforms as listed below:
www.facebook.com/CivilAviationAuthorityOfMalaysia.Official
www.instagram.com/caa_malaysia/
x.com/caa_malaysia