How Are Airlines’ Performance Data Measured?
Effective 15 April 2025, an enhanced On-Time Performance (OTP) and Flight Cancellation dashboard is made available, providing more insights into airline performance.
Visit this page to view the latest airline performance results.
Metrics Used to Evaluate Airline Performance
The metrics used to evaluate airline performance are as follows:
| On-time performance (OTP) | Airlines are required to achieve a minimum of 85% OTP every month. | Flights operated on time: Flights that depart within 15 minutes of the scheduled time of departure (STD) | |
| Flight delay: Flights that are rescheduled for more than 15 minutes within 24 hours of the STD would be reported as a flight delay | |||
| Flight cancellation | Airlines are required to operate a minimum of 80% of their scheduled flights every month, and flight cancellations are not permitted to exceed 20%. | Operated flights: Number of flights operated by the airline against flights scheduled | |
| Flight cancellation: Number of scheduled flights that are cancelled by the airline |
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