KUALA LUMPUR, 21 July 2025 – As announced by the Minister of Transport Malaysia on 23 June 2025, the rationalisation of the Malaysian Aviation Commission (MAVCOM) and the Civil Aviation Authority of Malaysia (CAAM) will take effect on 1 August 2025.
As part of this transition, MAVCOM’s existing regulatory functions and responsibilities will be assumed by CAAM, in accordance with the Malaysian Aviation Commission (Dissolution) Act 2024 [Act 856].
Continued Operation of Consumer Platforms
All consumer platforms will remain fully operational during and after 1 August 2025. Consumers may continue to lodge complaints on airlines or airports through the existing FlySmart website and mobile app:
- FlySmart website: www.flysmart.my
- FlySmart mobile app: Available for download on the Apple App Store and Google Play Store
- Complaint webform: www.flysmart.my/make-a-complaint/
- Consumer hotline:
- Within Malaysia: 1800-18-6966
- Outside Malaysia: +603-7651 2777
(Operating hours: Monday to Friday (excluding public holidays), 8.30am – 5.30pm)
Any future updates to contact information will be communicated through CAAM’s official channels.
Industry-related matters
Effective 1 August 2025, CAAM will assume full responsibility for all regulatory functions within the civil aviation industry. This includes, but is not limited to licensing, allocation of Air Traffic Rights (ATR), airport development, Rural Air Services (RAS), economics and competition matters, as well as general regulatory oversight. CAAM will also oversee the management of digital platforms such as AeroFile and AeroLicence for processing overflight and landing permits, as well as licensing applications. Stakeholders are encouraged to visit www.caam.gov.my for the latest updates and to access these services.
Datuk Seri Hj. Saripuddin, Executive Chairman of MAVCOM, stated, “Our priority is to ensure a smooth and seamless transition with minimal disruption to stakeholders and the public. The sustainability and continued growth of Malaysia’s aviation industry remain at the forefront of our efforts throughout this process.”
He added, “On behalf of MAVCOM, I express my deepest appreciation to the past and present Members of the Commission, Committee Members, as well as the MAVCOM staff. Their dedication, professionalism, and tireless efforts, guided by the principles of integrity, professionalism, and impartiality, have been the driving force behind MAVCOM’s achievements. From shaping aviation policy to protecting consumer rights and fostering industry growth, their commitment has left an indelible mark on Malaysia’s aviation landscape.”
He continued, “In addition, I extend my heartfelt gratitude to all our stakeholders for their trust, support, and collaboration throughout the years. As we prepare to close this chapter, we do so with immense pride in the legacy we leave behind and full confidence in CAAM’s stewardship in the journey ahead.”
MAVCOM remains fully committed to fulfilling its mandate and responsibilities until the rationalisation date.
