Airline and airport contacts
The most appropriate way to resolve a complaint is to contact the airline or airport directly as they would be in the best position to assist you. If you haven’t made an official complaint with your airline or airport, use the contact details listed on this page to reach out to them. If you have not heard from the airline or airport after 30 days from lodging your report, you may submit a complaint to CAAM here.
| Airline/Airport | Contact Number | E-Mail Address / E-Form |
| AirAsia | Indonesia +622129270880 Thailand +6620297862 |
Live Chat
Instagram
Click Here Click Here Counter AIRASIA SALES OFFICE (KL SENTRAL) Lot 4, Level 2, Jalan Stesen Sentral, 50470 Kuala Lumpur, Malaysia. |
| AirAsia X | Indonesia +622129270880 Thailand +6620297862 |
Live Chat
|
| Batik Air (Formely known as Malindo Air) | Within Malaysia +603 7841 5388 Whatsapp Chat +62 811 1938 0888 |
General E-Mail od_customercare@batikair.com.my Batik Air Lost & Found baggage.queries@batikair.com.my X (Twitter) Click Here |
| Firefly | NIL | E-Mail Live Chat Click Here E-Form Click Here Counter Kuala Lumpur City Ticket Office KL Sentral Lot L2.23, Level 2, Nu Sentral Shopping Centre, 201, Jalan Tun Sambanthan, Brickfields, Kuala Lumpur. |
| Malaysia Airlines |
Within Malaysia
Outside Malaysia
|
E-Form Click here Live Chat Click Here Click Here Click Here X (Twitter) Click Here |
| Malaysia Airports (all commercial airports in Malaysia, except for Senai International Airport) | Within Malaysia +603 8777 7000 |
E-Mail
|
| MASwings |
Within Malaysia
Outside Malaysia
|
E-Mail
E-Form
Twitter
Facebook
|
| Senai International Airport | Within Malaysia +607 599 4500 |
E-Form Click here inquiry@senaiairport.com |
| SKS Airways | Within Malaysia 03 7840 0010 |
E-Mail info@sksairways.com Whatsapp Chat +60 16-713 9163 Click Here |
Contact Details of Foreign Airlines/Airports
| Airline/Airport | Contact Number | E-Mail Address / E-Form |
| Air Arabia | Within Malaysia +603 2691 7100 |
E-Mail customerrelations@airarabia.com E-Form Click Here Whatsapp Chat Click Here Live Chat Click Here Click Here Click Here |
| Air Astana | Whatsapp Chat +7 702 702 00 74 Hotline +7 (727) 244 44 78 |
Live Chat Click Here E-Form Click here Click Here Click Here X (Twitter) Click Here |
| Air Canada | International Hotline +1888 222 2592 Within Malaysia 603 2715 2053 |
E-Form Click Here Click Here X (Twitter) Click Here |
| Air China | Within Malaysia +603 8776 5312Worldwide Hotline: 0086 10 59281588 |
E-Mail kulairport@airchina.com customer_relations@airchina.com kulairportairchina@gmail.com Click Here |
| Air Macau | Within Malaysia +603 2144 2500 |
E-Mail malaysia@airmacau.com.mo AIRS@airmacau.com.mo E-Form Click Here Click Here Click Here |
| Air Mauritius | Within Malaysia +603 2142 9161 |
E-Mail infokul@airmauritius.com E-Form Click here Feedback & Enquiries Click Here Click Here X(Twitter) Click Here |
| Air New Zealand | Within Malaysia +603 2715 5020 |
E-Form
Click Here Live Chat Click Here Whatsapp Chat Click Here Click Here Click Here X (Twitter) Click Here |
| Air India | International Hotline +91 116 932 9333 +91 116 932 9999 |
Live Chat Click Here Whatsapp Chat Click Here E-Form Click Here Click Here Click Here X (Twitter) Click Here |
| Air Seoul | Worldwide Hotline: +82 1800 8100 |
Facebook Click Here Click Here |
| All Nippon Airways | Within Malaysia 03 2032 1331 03 6741 8702 |
Live Chat Click Here Click Here Click Here |
| Asiana | International Hotline +6225 3866 |
Live Chat Click Here Click Here Click Here |
| Bangkok Airways | Within Malaysia +603 2148 8033 |
E-Mail bangkokair.kul@aviareps.com E-Form Click here Click Here Click Here X (Twitter) Click Here LINE Live Chat Click Here |
| Biman Bangladesh Airlines | 24 Hours Hotline (Operations) 6019 380 6643 Office Hours +603 8776 4770 |
E-Mail kuluu@biman.gov.bd E-Form Click Here Click Here |
| British Airways | Within Malaysia +603 7712 4747 |
E-Form Click here Live Chat Click Here Click here Click here Click Here |
| Cathay Pacific Airways | Within Malaysia | E-Form Click here Click here Click Here |
| Cebu Pacific Airways | Customer Service +65 315 80808 |
E-Form Click Here Live Chat Click Here Click Here X (Twitter) Click Here |
| China Airlines | Within Malaysia +603 2705 2781 +603 2705 2750 |
E-Mail sales@china-airlines.com E-Form Click Here Live Chat Click Here |
| China Eastern Airlines | Within Malaysia +603 2161 1666 |
E-Mail 95530FFP@ceair.com E-Form Click Here Live Chat Click Here Click Here X (Twitter) Click Here |
| China Southern Airlines | International Hotline +86 400 869 5539 |
E-Mail customerservice@csair.com Click Here Click Here |
| Citilink | International Hotline +6221 5088 6390 |
E-mail customercare@citilink.co.id Live Chat Click Here Whatsapp Chat Click Here Click Here Click Here x (Twitter) Click Here |
| Combodia Airways | International Hotline +855 96 852 5555 |
E-Mail services@cambodia-airways.com ticketing@cambodia-airways.com Click Here Click Here X (Twitter) Click Here |
| Egypt Air | Within Malaysia +603 8776 3096 |
E-Mail callcenter@egyptair.com E-Form Click here Click Here Click Here X (Twitter) Click Here |
| Emirates | Within Malaysia: +603 6207 4999 |
E-Mail customer.affairs@emirates.com E-Form Click here Live Chat Click here Click Here Click Here X (Twitter) Click Here |
| Ethiopian Airlines | Worldwide: +6016 299 1696 Within Malaysia +603 2022 0168/1581 Whatsapp Chat +6018 355 9188 |
E-Mail etkul@ethiopianairlines.com.my E-Form Click here Live Chat Click Here Click Here Click Here X (Twitter) Click Here |
| Etihad Airways | Nil | E-Mail guest@etihadguest.com E-Form Click here Live Chat Click Here Click here x (Twitter) Click here Click Here |
| Eva Airways | Within Malaysia +603 2181 1122 +6015 4600 0941 +603 8776 6233 |
E-Form Click here Click Here Click Here X (Twitter) Click Here |
| Garuda Indonesia | Within Malaysia +603 2702 6298 |
E-Mail customer@garuda-indonesia.com E-Form Click Here Whatsapp Chat Click Here Live Chat Click Here Click Here Click Here Click Here |
| Himalaya Airlines | Within Malaysia 03 2022 1668 |
E-Mail info@himalaya-airlines.com customercare@himalaya-airlines.com E-Form Click Here Live Chat Click Here Click Here Click Here X(Twitter) Click Here |
| IndiGo | NIL | E-Form Click Here Whatsapp Chat Click Here / +917065145858 Live Chat Click Here Click Here Click Here x (Twitter) Click Here |
| Iraqi Airways | Within Malaysia +603 4817 1785 |
E-Mail Info@iakul.my Manager@iakul.my E-Form Click Here Website Click Here |
| Japan Airlines | Within Malaysia 1800 81 8674 |
E-Form Click Here Live Chat Click Here Click Here Click Here X (Twitter) Click Here |
| Jin Air | International Hotline 82 1600 6200 82 2 6099 1200 |
Live Chat Click Here Click Here Click Here |
| Jeju Air | NIL | Live Chat Click Here Click Here Click Here |
| Jetstar Asia Airways | Within Malaysia 019 283 5776 |
E-Mail terence.chuah@pos.com.my Live Chat Click Here Click Here Click Here |
| Kenya Airways | Whatsapp Chat +254 705 474 747 International Hotline +254 734 104 747 +6627181839 |
E-Mail customer.relations@kenya-airways.com E-Form Click Here Click Here X(Twitter) Click Here |
| KLM Royal Dutch Airlines | NIL | E-Form Click here Click here WhatsApp Chat Click here |
| Korean Air | Within Malaysia +603 2030 0200After 4am +603 4065 2170 |
E-Form Click here Live Chat Click Here Click here Click Here X(Twitter) Click Here |
| Kuwait Airways | Whatsapp Chat | E-Mail customer-relations@kuwaitairways.com Click Here E-Form Click here |
| Lion Air | Whatsapp Chat +62811 193 80888 |
E-Mail customercare@lionairgroup.com Live Chat Click Here kulkk@lionair.co.id Click Here X (Twitter) Click Here |
| Myanmar Airways | Within Malaysia | E-Mail kul.bookings@maiair.aero information@maiair.aero E-Form Click Here Click Here https://www.instagram.com/mai8mofficial/ X (Twitter) Click Here |
| Nepal Airlines Corporation | Within Malaysia +603 2698 7933 +6012 380 9414 |
E-Mail info@nac.com.np raonline@nac.com.np E-Form Click Here Click Here Click Here X(Twitter) Click Here |
| Oman Air | Within Malaysia +603 2058 5333 |
E-Mail kul.apt@omanair.com kul.asm@omanair.com E-Form Click here Click Here Click Here X (Twitter) Click Here |
| Pakistan International Airlines | International Hotline +92 330 0786786 Within Malaysia +603 2142 5444 Whatsapp Chat +92 21 111 786 786 |
E-Mail kuluupk@piac.aero kulrrpk@piac.aero contact@piac.aero E-Form Click Here Click Here Click Here X (Twitter) Click Here |
| Philippine Airlines | Philippine Airlines | E-Mail prkulsales@pal.com.ph kulkzpr@pal.com.ph Live Chat Click Here Click Here Click Here X (Twitter) Click Here |
| Qatar Airways | Within Malaysia +603 8776 6250 |
E-Mail tell-us@qatarairways.com.qa kulkkqr@my.qatarairways.com kulkzqr@my.qatarairways.com E-Form Click here Live Chat Click Here Click here Click here Click here |
| Royal Brunei Airlines | Hotline +67 3221 2222 +6012 655 1274 +6011 3764 7752KL +603 2070 7166 +603 2070 7181Sabah- Kota Kinabalu (60) 88 242193/94/95Kuching (60) 82 578608 |
E-Mail (Kuala Lumpur) kulrba@rba.com.bn (Sabah- Kota Kinabalu) sskkoff@rba.com.bn (Miri & Kuching) kchrba@rba.com.bn E-Form Click here Whatsap Chat Click Here |
| Royal Jordanian | International Hotline +962 6510 0000 |
E-Form Click here Click here Click here |
| Salam Air | Within Malaysia +603 6414 8915 |
WhatsApp Chat Click Here sales.kul@salamair.com E-Form Click Here Click Here Click Here |
| Saudia Airlines | Within Malaysia +603 2166 7778 |
E-Mail CR@Saudia.com Live Chat Click here E-Form Click Here |
| Scoot Airline | Within Malaysia +603 8687 2787 |
E-Form Click Here Live Chat Click here Click Here Click Here X (Twitter) Click Here |
| Shenzhan Airlines | Within Malaysia +603 2166 1999 |
E-Mail szaservice315@shenzhenair.com |
| Singapore Airlines | KL +603 8776 6425 Penang +604 3768 655 |
E-Form Click here Live Chat Click Here Click Here Click Here Whatsapp Chat Click Here |
| SriLankan Airlines | Whatsapp Chat +9474 444 1979 Kuala Lumpur City Office +603 2141 7465 Sepang Airport Office +603 8776 4483 +603 8787 2975 |
E-Mail reservations@srilankan.com ul_kulresv@srilankan.com (Kuala Lumpur City Office) aptkul@srilankan.com (Sepang Airport Office) Live Chat Click Here Click Here Click Here X (Twitter) Click Here |
| Starlux | Kuala Lumpur +603 4810 5420 Penang +604 2919 901 |
E-Mail customerservice@cs.starlux-airlines.com E-Form Click Here Click Here Click Here |
| Super Air Jet | Whatsapp Chat (+62)811 193 80888 |
E-Mail customercare@superairjet.com group.intl@lionairgroup.com E-Form Click Here Click Here Click Here X(Twitter) Click Here |
| Thai Airways International | International Hotline +662 356 1111 Within Malaysia +603 2034 6999 |
E-Mail kulhttg@thaiairways.com.my contact@thaiairways.com E-Form Click Here Click Here Click Here X(Twitter) Click Here |
| Transnusa Airlines | Whatsapp Chat +622 1631 0888 |
E-Mail we.care@transnusa.co.id Click Here Click Here X (Twitter) Click Here |
| Turkish Airlines | Within Malaysia +603 2053 1899 |
Live Chat Click Here E-Form Click Here Click Here Click Here X(Twitter) Click Here |
| T’way Air | International Hotline +82 1688 8686 |
E-Form Click Here Click Here Click Here |
| US-Bangla Airlines | International Hotline +880 1777777800-8065 +09613713605 or 13605 Within Malaysia +6014 223 0340 (Airport) |
E-Mail info@usbair.com E-Form Click Here Click Here Click Here |
| Uzbekistan Airways | International Hotline +998 78 140 02 00 |
E-Form Click Here Click Here Click Here Live Chat Click Here Telegram Chat Click Here |
| Vietnam Airlines | International Hotline +84 2438320320 Within Malaysia +603 2031 1666 |
E-Mail helpdesk.my@vietnamairlines.com E-Form Click Here Live Chat Click Here Click Here |
| VietJet Air | NIL | E-Mail For VJ Flight operated by VietJet : 19001886@vietjetair.com Live Chat Click Here |
| Xiamen Airlines | International Hotline +86 592 222 6666 Within Malaysia +603 2166 8222 |
E-Mail kulxiamenairlines@gmail.com Airport E-Mail kulapmf@xiamenair.com Xiamen Office complain-mf@xiamenair.com Online Booking Email mf@xiamenair.com Click Here |
