New Dashboard Offers Deeper Performance Insights, Enhancing Transparency Across Malaysia’s Aviation Sector
KUALA LUMPUR, 5 May 2025 – The Malaysian Aviation Commission (MAVCOM) today unveiled its newly enhanced Airline and Airport Performance Dashboard, designed to provide the public and industry stakeholders with more comprehensive and detailed insights into airline and airport performance across Malaysia.
Available on MAVCOM’s official website (www.mavcom.my), the updated dashboard introduces new features and a broader scope of performance data, incorporating both domestic and international airline operations in Malaysia, with metrics on On-time Performance (OTP), flight cancellations, the various types and reasons of delays and cancellations, as well as airport performance aligned with the Airports Quality of Service (QoS) Framework.
Airline performance
As the economic and commercial regulator for the aviation industry in Malaysia, MAVCOM monitors the OTP of both domestic and international flights operated by Malaysian carriers. These include AirAsia, AirAsia X, Batik Air, Firefly, Malaysia Airlines, and MASwings. Airlines are required to ensure that at least 85 per cent of their flights each month depart within 15 minutes of the Scheduled Time of Departure (STD).
In addition, airlines must operate at least 80 per cent of their scheduled flights and monthly flight cancellations must not exceed 20 per cent. MAVCOM began publishing this performance data for the Malaysian carriers operating from KL International Airport Terminal 1 and Terminal 2 (KUL T1 and T2) on 15 April 2024 and has since introduced enhancements to improve the accessibility and transparency of the information.
This newly launched interactive dashboard now provides improved data for consumers and stakeholders. Key improvements include the ability for users to access OTP and flight cancellation data for flights departing from various airports nationwide, expanding beyond the previous focus on KUL T1 and T2.
The dashboard offers detailed information on the various types of delays experienced by Malaysian carriers for both domestic and international flights. Similarly, flight cancellation data is categorised by type and reason for the cancellations.
Furthermore, consumers will also have the opportunity to analyse trends in OTP and flight cancellations for both domestic and international flights operated by Malaysian carriers for flights originating from Malaysian airports.
Another significant enhancement to the dashboard is the inclusion of OTP and flight cancellation data for foreign carriers departing from KUL T1 and T2.
If an airline fails to meet the flight cancellation targets, the airline’s application for the renewal of existing services or for additional Air Traffic Rights (ATR) with MAVCOM may be affected. An ATR is required for any ASL holder intending to transport passengers, mail, or cargo for hire and reward on scheduled journeys between 2 or more locations, at least 1 of which must be in Malaysia.
Aside from these metrics, airlines are mandated to adhere to the Malaysian Aviation Consumer Protection Code 2016 (MACPC), which outlines provisions for the protection of air travel consumers in Malaysia. Failure to do so may result in financial penalties being imposed. To date, MAVCOM has imposed financial penalties totalling RM4.85 million on AirAsia Berhad, AirAsia X Berhad and Batik Air.
Airport performance
The dashboard features airport performance metrics and results under the Airports QoS Framework. This Framework establishes standards and Key Performance Indicators (KPIs) for airports aimed at enhancing passenger comfort, prioritising consumer service levels, and improving the overall experience for both passengers and the wider airport community.
The dashboard includes the following airports that are under the Framework: KUL T1 and T2, Kota Kinabalu International Airport, Langkawi International Airport, Kuching International Airport, Miri Airport, and Senai International Airport. These airports are assessed based on 4 service quality categories, which are passenger comfort and facilities, queuing times, passenger and baggage flows, and operator and staff facilities.
At KUL T1 and T2, there are 28 service quality elements associated with each category. These elements may vary depending on the specific infrastructure, requirements, and services available at each airport. Evaluations are based on performance assessments, equipment availability, and operator efficiency, utilising data provided by the airport operators and supplemented by independent inspections and passenger surveys conducted by MAVCOM.
Looking ahead, the Framework is set to be implemented at additional airports which are, Sultan Abdul Aziz Shah Airport and Penang International Airport by 2025. The remaining airports will see progressive implementation until 2027, with data from these airports being added to the dashboard over time.
If MAVCOM’s analysis of airport performance indicates non-compliance with the targets established under the Framework, a financial penalty will be imposed on the airport operator. To date, MAVCOM has imposed financial penalties totalling RM4.1 million on Malaysia Airports Holdings Berhad (MAHB) for failing to comply with the Framework.
MAVCOM’s Executive Chairman, Datuk Seri Hj. Saripuddin Hj. Kasim said, “The introduction of this enhanced dashboard marks a significant step forward in promoting greater transparency and accountability within the aviation industry in Malaysia. It allows for improved tracking, analysis, and visibility of performance metrics across both airlines and airports. The dashboard offers a comprehensive and interactive view of the industry’s performance, enabling users to customise and access the specific data they need with ease. This not only benefit industry players, such as airlines and airports – by providing clear performance indicators they can use to elevate their service levels but also empowers consumers to make more informed choices when selecting their preferred carriers. Ultimately, our goal is to foster a greater culture of accountability among aviation operators. By leveraging this data-driven tool, MAVCOM aims to enhance service standards and drive continuous improvements in the Malaysian aviation sector.”
Access the dashboard via following links:
Airline On-time Performance (OTP) and Flight Cancellation Results
