Dato’ Captain Norazman Mahmud brings over 30 years of expertise in the aviation industry to his role as the Chief Executive Officer of the Civil Aviation Authority of Malaysia (CAAM). He began his flying career in 1991, flown various aircraft fleets including the B737, B747 and A330, and was the first pilot in Malaysia to be rated on the A350 aircraft. His initial training at the Civil Air Training Academy Australia laid a strong foundation for his career, leading to his long tenure with Malaysia Airlines Berhad. There, he served as an examiner for B737, A330, and A350 aircraft and held the position of Fleet Captain Wide Body. From 2017 to 2020, he served as Chief Pilot Fleet Operations at Malaysia Airlines Berhad, where he played a crucial role in enhancing flight operations through technological advancements.

At CAAM, Dato’ Captain Norazman has held several key positions, including Director of Flight Operations, where he spearheaded strategic initiatives focused on Digital Transformation, Documentation, Training, and Collaboration. These initiatives were aimed at aligning CAAM with its vision of becoming the world’s leading aviation authority. He later served as the Deputy Chief Executive Officer (Regulator) before assuming his current role as CEO, where he oversees both the operational and regulatory functions of Malaysia’s civil aviation authority.

Dato' Captain Norazman’s leadership extends beyond national borders. He was elected as Chairman of the Regional Aviation Safety Group Asia and Pacific Regions (RASG-APAC), a role that underscores his commitment to aviation safety across the region. In 2024, he was also elected to the Civil Aviation Navigation Services Organisation (CANSO) Executive Committee, where he contributes to the overall performance of the organization and serves as CANSO Safety Champion.

Zainul Abidin Maslan was appointed as the Deputy Chief Executive Officer (Operations) in July 2022 where he is responsible for the operations of air navigation service providers in Malaysia. He had previously served as the Deputy CEO (Regulators), responsible for the full scope of aviation safety and security regulatory activities from 27 July 2020 to 14 July 2022 where he has extensive knowledge with over 18 years of experience in the field of civil aviation safety oversight. Prior to his management role, Zainul was an air traffic controller and has 19 years working experience at various air traffic control units.

Zainul is a qualified civil aviation safety inspector in the areas of air traffic services, aviation meteorology, aeronautical charts, instrument flight procedure design, search and rescue and aeronautical information services. In the establishment and implementation of safety oversight, he has been involved in drafting directives and procedures, conduct training, planning and implementing the authorisation and surveillance of service providers.

He was instrumental in establishing the Malaysia State Safety Programme (SSP) which is a first in Malaysia. Additionally, he had represented the ICAO Asia Pacific Regional Office in assistance missions for Southeast Asia as air navigation services subject matter expert.